The policies purchased from Evari Insure Pty Ltd (‘Evari’) are underwritten by certain underwriters at Lloyd's (Lloyd’s) or the Australian branch of Allied World Assurance Company, Ltd (Allied World). Evari, Lloyd's and Allied World aim is to provide the highest service to our policyholders and, to this end, we have developed the following procedures for the fair handling of complaints.
All policyholders can take advantage of the complaints service which has established procedures for dealing with complaints and disputes regarding your policy or claim.
Contact us if you want to make a complaint about a Lloyd’s policy
In the unlikely event that this does not resolve the matter or if you do not agree to an alternative timeframe to respond to your complaint, at your request, your complaint will be referred through an internal dispute resolution process. Your complaint will be reviewed and you will be provided with a final decision within 15 working days of your request for review, unless an alternative timeframe has been agreed with you.
If your complaint is not resolved in a manner satisfactory to you or we do not resolve your complaint within 45 calendar days of receiving it at
Step 1, you may refer the matter to the Australian Financial Complaints Authority (AFCA):
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^ Pause Feature available for Legal Liability cover paid monthly in advance. You get the proportion of money paid for the pause period in the current month as a credit the next month. You need to continue to pay a month in advance which may mean you need to pay any difference between the amount of the current month’s credit and the premium. If you pause and a payment is overdue your policy will be cancelled if the overdue amount remains unpaid 30 days after the due date.